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Posts Tagged Customer satisfaction

3 mistakes to avoid if you want to keep your customers

It hurts when you lose a customer doesn’t it? Particularly if they were a good customer. How do you avoid losing customers? This blog highlights three mistakes that can trip you up and what you can do about it. A client of mine has just sacked their bookkeeping service for making three mistakes which could all have been avoided if they had managed things better. Not only has this company lost a client, but they’ve also left someone who is extremely disgruntled and will be expressing his displeasure far and wide. And I will never recommend them to anyone else. […]

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