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Posts Tagged Bad customer service

3 mistakes to avoid if you want to keep your customers

It hurts when you lose a customer doesn’t it? Particularly if they were a good customer. How do you avoid losing customers? This blog highlights three mistakes that can trip you up and what you can do about it. A client of mine has just sacked their bookkeeping service for making three mistakes which could all have been avoided if they had managed things better. Not only has this company lost a client, but they’ve also left someone who is extremely disgruntled and will be expressing his displeasure far and wide. And I will never recommend them to anyone else. […]

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Ask not what your customer can do for you, ask what you can do for your customer

Why do organisations take us for granted? In the light of my recent experience with Sony, (including yet another highly unsatisfactory call during which it became abundantly clear that hell will freeze over before they will give me a refund) I have decided to write about the differences between good and bad customer service. 86% of customers will stop doing business with you after a bad customer service experience it takes 12 positive customer service experiences to make up for one poor one The irony is that the majority of companies say they pride themselves on good customer service. A Forrester report […]

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